Crystal Tees Refund & Return Policy

How does an order from Crystal Tees work?

Most items you order from our shop are printed right after you order them, otherwise known as print on demand. Once you submit your payment, there is no cancellation or option to reverse the sale, so please make sure that you’re happy with what you’ve selected before you pay.

The Exception: If you receive an item and it is damaged or something is wrong with the quality, you must reach out to us within 10 days (actual days, not business days) of receiving the package. Send an email to help@crystaltees.com with your name, order number, items that were damaged, as well as a photo of the damage. Requests without photos are rarely approved for replacement so snap some photos to help you and us.

How can I track the delivery of my order?

You will receive an email with your tracking number. We also have a link on our website https://crystaltees.com/track-your-order/ where you can track your order yourself.

What if the delivery says delivered but I did not receive my package?

• Wait one extra day to see if it was marked delivered before they placed it in your possession.
• Check all around your house to see if the delivery person left it somewhere unexpected.
• Check with your neighbors, they may have taken it into their house for you or it may have been left on their porch.
• Double-check your order and make sure that you used the correct mailing address.
• Contact us via email at help@crystaltees.com so that we can help you investigate to see if we can tell from our side of things what may be happening. Please include your name, the email you used to place the order, your order number, as well as the mailing address you used for shipping.

What if my package has not arrived?

If you have checked the tracking and the package seems to be stuck in the process, give it an additional 2 business days, and check it again. If it has not moved, please reach out to us at help@crystaltees.com.

Include your:

• Order number
• Date you placed the order
• The address the order is shipping to

We will investigate at our end to see if we can find more information. If the package does not show as delivered within 30 days of the order, we will send a replacement product or products, matching exactly what was ordered.

How can I be sure that the product is the right size?

Each item listing should include a sizing chart for your review. If you are purchasing a product that does not include a sizing chart and you are unsure, please email us at help@crystaltees.com and we’ll be happy to make sure that you have the measurements.

If you receive an item and the tag indicates it is not the same size as the one that you ordered, or it is not within 1.25” of the dimensions on the sizing chart; then you should immediately fill out this form and include photos to show the issue. Store credit refunds and exchanges for this situation are handled on a case-by-case basis.

If you have any other questions, please reach out to us at help@crystaltees.com and we’ll be happy to assist you, before or after your purchase.